Contact Us
We're Here to Help
Thank you for visiting MellowHem!
Have questions about our pet products, your order, shipping, delivery, or returns?
Our customer service team is here to assist you.
Customer Support
Email: service@mellowhem.com
Phone: +86 13159581374
Website: https://mellowhem.com/
You may contact us by email at any time. Our support team will review inquiries and respond as soon as reasonably possible.
For order-related questions, please include:
-
Your order number.
-
The email address used at checkout.
-
A brief description of your question.
-
Photos where helpful for damaged, defective, or incorrect items.
Please do not send full payment card numbers or security codes by email.
How We Can Help
We can assist with:
-
Product details and specifications.
-
Pet product sizing and compatibility.
-
Order status and delivery questions.
-
Order changes and cancellations.
-
Damaged, defective, or incorrect items.
-
Returns, exchanges, and refunds.
-
Privacy-related inquiries.
Business Information
Store Name: MellowHem
Legal Business Name: Chenshi Department Store, Songyuan Economic and Technological Development Zone
Business Address:
Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue, Jinghu South Road
Wanfu Community, Economic and Technological Development Zone
Songyuan City, Jilin Province
China
Return Inquiries
Please contact customer support before returning an item so we can provide appropriate instructions.
Our designated return address is the business address listed above.
For return eligibility, shipping responsibilities, and refunds, please refer to our Return & Exchange Policy.
Privacy Requests
For privacy-related inquiries, email:
Please include "Privacy Request" in the subject line.
Thank you for shopping with MellowHem.