Shipping Information

MellowHem — Shipping & Delivery Policy

Last Updated: November 5, 2026

Thank you for shopping with MellowHem.

We aim to provide transparent information about shipping costs, order processing, and delivery.

1. Shipping Destinations

MellowHem ships to eligible destinations supported at checkout.

Shipping availability may vary depending on the destination, product, and logistics services.

If your destination is unavailable at checkout, please contact service@mellowhem.com before placing an order.

2. Shipping Fees

Our standard shipping rates are:

Orders Below $69 USD

Standard Shipping: $5.99 USD per order

Orders of $69 USD or More

Standard Shipping: FREE

The free-shipping threshold is calculated based on the merchandise subtotal after applicable discounts and before shipping charges and taxes.

All applicable shipping fees will be displayed at checkout before payment.

3. Order Processing Time

Orders are typically prepared within [INSERT CONFIRMED PROCESSING TIME] business days after payment confirmation.

Business days exclude weekends and public holidays that affect order processing.

Once your order has been dispatched, shipping confirmation and tracking information will be sent by email when available.

4. Estimated Delivery Time

Estimated shipping transit time:

[INSERT CONFIRMED DELIVERY ESTIMATE]

Delivery estimates may vary due to destination, customs clearance, carrier operations, public holidays, severe weather, or unforeseen logistical disruptions.

Any delivery estimates provided are not guaranteed arrival dates unless expressly stated.

5. Order Tracking

Tracking information will be provided by email after dispatch when available.

Please allow time for tracking updates to appear after your package has been handed over to the shipping carrier.

6. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or local handling charges.

[CONFIRM WHETHER THESE CHARGES ARE PAID BY MELLOWHEM OR THE CUSTOMER.]

Applicable charges and payment responsibilities should be disclosed before purchase in accordance with relevant laws.

7. Incorrect Shipping Addresses

Please ensure that your shipping address and contact details are accurate before placing an order.

If you notice an error, email service@mellowhem.com as soon as possible.

We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has shipped.

8. Shipping Delays

We make reasonable efforts to dispatch orders within the processing timeframe stated on our website.

If we cannot ship an order within the promised timeframe, we will notify the customer about the delay and available options, including cancellation and a refund where required by applicable law.

If your package appears lost or significantly delayed, please contact customer support with your order number.

9. Returns and Refunds

If you need to return an item, please review our Return & Exchange Policy.

For return-related assistance, email service@mellowhem.com before shipping any package.

10. Contact Information

MellowHem

Operated by: Chenshi Department Store, Songyuan Economic and Technological Development Zone

Email: service@mellowhem.com

Phone: +86 13159581374

Business Address:

Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue, Jinghu South Road
Wanfu Community, Economic and Technological Development Zone
Songyuan City, Jilin Province, China