Payment Methods
Secure and Convenient Checkout
At MellowHem, we aim to provide a convenient and reliable payment experience for our customers.
1. Accepted Payment Methods
We accept the payment methods displayed during checkout.
Available options may vary depending on your country or region, currency, and the payment services currently enabled on our website.
Please review the available payment options before completing your order.
2. Payment Currency
Product prices are displayed in the currency shown on our website.
The final order amount, including applicable shipping charges and taxes, will be displayed before you confirm payment.
If your payment account uses a different currency, your card issuer or payment provider may apply its own exchange rate or fees.
3. Payment Processing
Payments are processed through the payment providers enabled on our online store.
Orders are subject to successful payment authorization.
Payment providers may maintain their own security procedures, terms, and privacy policies.
4. Payment Security
We use an e-commerce platform and payment services designed to support online transactions.
Please do not send complete payment card numbers, security codes, or sensitive banking information through customer support emails.
No online payment system can guarantee absolute security.
5. Payment Issues
If your payment is declined or you experience an error during checkout, please verify your payment information or contact your payment provider.
For order-related payment questions, email:
Please include your order number, if available.
6. Refunds
Approved refunds are generally issued to the original payment method.
Refund eligibility and procedures are described in our Return & Exchange Policy.
7. Contact Us
MellowHem
Email: service@mellowhem.com
Phone: +86 13159581374