Privacy Policy
This Privacy Policy explains how Chenshi Department Store, Songyuan Economic and Technological Development Zone, operating MellowHem at https://mellowhem.com/ ("MellowHem," "we," "us," or "our"), collects, uses, discloses, and protects personal information.
We respect customer privacy and aim to handle personal information responsibly.
1. Who Is Responsible for Your Information
Store Name: MellowHem
Business Name:
Chenshi Department Store, Songyuan Economic and Technological Development Zone
Business Address:
Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue, Jinghu South Road
Wanfu Community, Economic and Technological Development Zone
Songyuan City, Jilin Province
China
Email: service@mellowhem.com
Phone: +86 13159581374
For privacy-related inquiries, please email us with "Privacy Request" in the subject line.
2. Information We Collect
Depending on your interactions with our website, we may collect:
Contact Information
Names, email addresses, telephone numbers, billing addresses, and shipping addresses.
Order Information
Products purchased, order numbers, purchase history, shipping information, and return or refund records.
Payment Information
Payment status, transaction references, and information required to process payments, refunds, or disputes.
Payment card details are handled by the payment providers used at checkout.
Technical Information
IP addresses, browser information, device details, website usage information, and cookie identifiers where relevant technologies are enabled.
Customer Support Information
Messages and information you provide when requesting assistance with products, orders, returns, or refunds.
Marketing Preferences
Email subscription preferences and available privacy or advertising choices.
3. How We Use Personal Information
We may use personal information to:
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Process payments and fulfill orders.
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Arrange shipping and delivery.
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Provide customer support.
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Process returns and refunds.
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Maintain website functionality.
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Detect and prevent fraud.
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Improve website performance and shopping experiences.
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Send promotional communications where permitted by law.
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Measure marketing and advertising performance where enabled and legally permitted.
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Meet applicable tax, accounting, and legal obligations.
Where applicable privacy laws require a lawful basis for processing, we will rely on an appropriate basis such as contract performance, legal obligations, legitimate interests, or consent, depending on the processing activity.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
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Shopping cart and checkout functionality.
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Website security.
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Customer preferences.
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Analytics and performance measurement.
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Advertising tracking and personalization, where enabled.
Some technologies may be operated by third-party service providers.
Where required by applicable law, optional cookies or advertising technologies will be used only after obtaining the necessary consent.
Customers may manage available preferences using website privacy controls or browser settings.
Please refer to our Your Privacy Choices page for additional information.
5. Sharing Personal Information
We may share necessary personal information with service providers supporting our business operations, including:
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E-commerce platform and hosting providers.
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Payment processing providers.
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Shipping and logistics partners.
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Order fulfillment and return-processing providers.
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Customer support providers.
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Analytics and advertising providers, where enabled.
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Professional advisers and legally authorized authorities.
We may also disclose information where required by law or in connection with a legitimate business transaction.
6. International Data Transfers
MellowHem is operated by a business based in China and may serve customers internationally.
Depending on our actual service arrangements, personal information may be processed or accessed in China and other countries where our service providers operate.
Where applicable law requires safeguards for international data transfers, we will use appropriate lawful transfer mechanisms.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
These purposes include order fulfillment, customer support, refunds, fraud prevention, accounting, and legal compliance.
When information is no longer required, we will delete or anonymize it where appropriate, unless continued retention is required by law.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
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Request access to personal information.
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Request correction of inaccurate information.
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Request deletion of certain information.
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Request a copy of your information.
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Restrict or object to particular processing activities.
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Withdraw consent where applicable.
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Opt out of certain targeted advertising or data disclosures where legally required.
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Submit a complaint to an appropriate data protection authority.
To submit a request, contact:
Include "Privacy Request" in the email subject line.
We may require reasonable identity verification before processing certain requests.
We will respond within the timeframe required by applicable law.
10. Marketing Communications
Where promotional emails are sent, customers may unsubscribe using the instructions in those emails or by contacting customer support.
Necessary order-related and customer service communications may still be sent after marketing preferences are updated.
11. Children's Privacy
Our website is intended for a general shopping audience and is not directed toward children under the age of 13.
We do not knowingly seek to collect personal information directly from children under 13 in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Those services may maintain their own privacy policies and practices.
We encourage customers to review the relevant privacy notices.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technologies, or applicable legal requirements.
The updated version will be published with a revised "Last Updated" date.
14. Contact Information
MellowHem
Operated by: Chenshi Department Store, Songyuan Economic and Technological Development Zone
Email: service@mellowhem.com
Phone: +86 13159581374
Business Address:
Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue, Jinghu South Road
Wanfu Community, Economic and Technological Development Zone
Songyuan City, Jilin Province
China