Terms of Service

Welcome to MellowHem.

This website, https://mellowhem.com/, is operated by Chenshi Department Store, Songyuan Economic and Technological Development Zone.

Throughout this website, the terms "MellowHem," "we," "us," and "our" refer to the store and its operating business.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

1. General Conditions

You agree to use this website only for lawful purposes.

You must not:

Engage in fraudulent activities.
Interfere with website security or functionality.
Attempt unauthorized access to customer accounts or systems.
Misuse content protected by intellectual property rights.
Violate applicable laws or regulations.

2. Products and Descriptions

MellowHem offers pet supplies and accessories.

We aim to provide accurate information about products, including descriptions, available variations, sizes, materials, and prices.

Product appearance may vary slightly depending on screen settings, lighting, and manufacturing differences.

Customers should review product details and any applicable size or compatibility information before ordering.

3. Pet Product Safety

Customers should select products appropriate for their pet's size, age, behavior, and individual needs.

Please follow the product-specific instructions and safety warnings provided with each item.

Pet toys and accessories should be used with appropriate supervision where needed.

Discontinue use of any product that becomes damaged or presents a potential safety risk.

For concerns about a pet's health or medical condition, seek advice from a qualified veterinarian.

These instructions do not replace applicable product safety obligations or consumer rights.

4. Pricing and Payment

Product prices are displayed in the currency shown on our website.

Shipping charges, applicable taxes, and other disclosed fees will be presented at checkout before payment.

Orders are subject to successful payment authorization and acceptance.

Available payment methods are displayed during checkout.

5. Orders and Availability

Product availability may change.

If an order cannot be fulfilled after payment, we will notify the customer and arrange an appropriate refund.

We may investigate or reject orders involving suspected fraud, payment errors, or other legitimate circumstances permitted by law.

6. Shipping and Delivery

MellowHem offers the following standard shipping rates for eligible destinations:

Orders below USD $69: USD $5.99 shipping.
Orders of USD $69 or more: Free standard shipping.

The final shipping charge is displayed during checkout.

Order processing and delivery estimates are provided in our Shipping Information page and applicable checkout disclosures.

If we cannot dispatch an order within the promised timeframe, we will notify the customer and provide available options in accordance with applicable law.

7. Returns and Refunds

Eligible returns, exchanges, cancellations, and refunds are handled under our Return & Exchange Policy and applicable consumer protection laws.

Please review that policy before requesting a return.

8. Intellectual Property

Original website content, logos, text, graphics, photographs, and design elements may be protected by intellectual property laws.

You may not reproduce, distribute, or commercially exploit protected materials without authorization from the applicable rights holder.

9. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, advertising, and other functions.

Third-party services may maintain their own terms and privacy policies.

10. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Please review that policy and our Your Privacy Choices page for relevant privacy information.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website accurate, secure, and available.

Temporary interruptions or technical errors may occur.

To the extent permitted by applicable law, MellowHem and its operating business will not be liable for indirect or consequential damages arising from the use of the website.

Nothing in these Terms limits or excludes liability or consumer rights that cannot lawfully be restricted.

12. Governing Law

These Terms shall generally be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-law rules, to the extent permitted by applicable law.

Nothing in this provision shall deprive consumers of mandatory rights or protections available under the laws applicable in their place of residence.

Disputes will be resolved in accordance with applicable jurisdictional and consumer protection rules.

13. Changes to These Terms

We may update these Terms from time to time.

Updated terms will be published on this website with a revised "Last Updated" date.

Changes will not retrospectively remove rights already acquired by customers under applicable law.

14. Contact Information

Store: MellowHem

Legal Business Name:

Chenshi Department Store, Songyuan Economic and Technological Development Zone

Business Address:

Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue, Jinghu South Road
Wanfu Community, Economic and Technological Development Zone
Songyuan City, Jilin Province
China

Email: service@mellowhem.com

Phone: +86 13159581374

Website: https://mellowhem.com/